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The Social Customer: Excerpt From The New Small
Customer service is no longer a one-way street—and hasn’t been since the rise of social media. Some bells you don’t unring and this is one of them. I make this point and a few others in a piece from...
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Small Business Website Tips
Soon after I landed in Las Vegas, I started networking. Specifically, I attended a mixer, shook some hands, and picked up more business cards than I could handle. Then I visited the websites on those...
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Hubspot Inbound Now Interview on The Age of the Platform
David Wells of Hubspot interviewed me a while back on The New Small. It went well and we decided to continue our conversation about much larger companies: Amazon, Apple, Facebook, and Google. Enjoy...
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Schedulding Made Easy
I’m a huge fan of Tungle.me because I just can’t stand exchanging seven emails to schedule a meeting. Bugs me. Turns out that Tungle’s going away effective December 2, 2012. What to do? Check out...
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The Pros and Cons of BYOD
About three years ago, my third book, The New Small, was published. Color me biased, but I tend to think that the book holds up pretty well on a number of levels. Open-source software, mobility, SaaS,...
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The Case Against a Full-Time Internship
The NY Times recently ran a piece on an increasingly common practice: college graduates taking internships in lieu of proper jobs. In For Interns, All Work and No Payoff, Alex Williams explores the...
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What Your Website Says About Your Organization
Nary a day goes by that I don’t see a bunch of extremely dated websites. I’m not talking about a good site that just looks weird on my iPhone. Rather, I’m talking about sites that sport the following:...
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What Makes Message Not Received Different?
Introduction Message Not Received is both similar to—and different than—the other six books that I’ve written. Let me explain. Most of my other six texts were the first in their sub-genres—or very...
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When Partners Break Bad: Lessons From the ADP-Zenefits Fiasco
I’ve said it many times: the long term has never been shorter. You can write a book about that statement and maybe one day I will. For now, suffice it to say that fortunes, plans, and partnerships can...
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Is your resume clear?
While researching Message Not Received, I found no shortage of truly awful misuses of the English language in professional settings. No book of a reasonable length, though, can begin to capture even a...
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Why Legacy Infrastructure Holds Large Organizations Back
Introduction Throughout history, many organizations dominated their industries by virtue of their sheer size. That is, organizations that reached a certain level of revenue and/or market share could...
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The Relationship Between Infrastructure and Analytics
Introduction More than six years ago I was actively researching my third book The New Small. The text explores many common themes among 11 small-business owners adopting emerging technologies. Perhaps...
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